Terms & Conditions
Last Updated: [20/11/2024]
Welcome to Rawana Tours! By accessing our website or booking our services, you agree to these Terms & Conditions. Please read them carefully before using our services.
1. General Provisions
1.1. These terms govern the use of Rawana Tours’ website and services.
1.2. By using our website or services, you accept these terms in full. If you do not agree, you must discontinue use.
1.3. Rawana Tours reserves the right to modify these terms at any time without notice. Continued use of the website constitutes acceptance of the updated terms.
2. Bookings
2.1. All bookings must be made through our website, email, or authorized representatives.
2.2. A booking is confirmed only after receipt of the required deposit and issuance of a confirmation email.
2.3. Clients are responsible for ensuring all information provided during the booking process is accurate and complete.
2.4. Rawana Tours reserves the right to decline any booking request without providing a reason.
3. Payments
3.1. A deposit of [Insert 25%] is required at the time of booking, and the balance must be paid [Insert Timeframe, e.g., 14 days] before the tour commences.
3.2. Payments can be made via credit card, bank transfer, or other methods specified on our website.
3.3. If full payment is not received by the due date, Rawana Tours reserves the right to cancel the booking without refund.
4. Cancellation Policy
4.1. Cancellations must be submitted in writing via email to [Insert Contact Email].
4.2. Cancellation fees apply as follows: free
4.3. In the event Rawana Tours cancels a tour due to unforeseen circumstances, clients will receive a full refund of any payments made.
5. Amendments and Changes
5.1. Clients may request changes to their bookings (e.g., date changes, itinerary modifications) by contacting us in writing. Additional charges may apply.
5.2. Rawana Tours reserves the right to modify itineraries due to weather conditions, safety concerns, or other unforeseen factors.
6. Travel Documents and Insurance
6.1. Clients are responsible for obtaining and carrying valid passports, visas, and any other required travel documents.
6.2. Rawana Tours recommends purchasing comprehensive travel insurance to cover medical emergencies, cancellations, and personal belongings.
6.3. Rawana Tours is not liable for any losses due to incomplete or invalid travel documents.
7. Responsibilities of Travelers
7.1. Clients must adhere to local laws, customs, and cultural practices during their tour.
7.2. Rawana Tours is not responsible for any legal issues or fines incurred due to misconduct.
7.3. Clients are required to inform us of any medical conditions, allergies, or dietary restrictions at the time of booking.
8. Limitations of Liability
8.1. Rawana Tours acts as an agent for third-party service providers (e.g., transportation, accommodations, and activities). We are not liable for any loss, damage, or injury caused by these providers.
8.2. Rawana Tours is not responsible for delays, cancellations, or changes resulting from events beyond our control, including natural disasters, political disturbances, or technical issues.
8.3. Clients agree to participate in activities at their own risk and waive any claims against Rawana Tours for injuries or damages.
9. Privacy Policy
9.1. Rawana Tours values your privacy and ensures the protection of your personal data.
9.2. Personal information collected during bookings will only be used to facilitate your travel arrangements.
9.3. Rawana Tours will not share your information with third parties except as required to deliver our services.
10. Intellectual Property
10.1. All content on the Rawana Tours website, including text, images, and branding, is protected by copyright laws.
10.2. Unauthorized use, reproduction, or distribution of website content is prohibited.
11. Dispute Resolution
11.1. Any disputes arising from these terms will be governed by the laws of [Insert Country, e.g., Sri Lanka].
11.2. Both parties agree to attempt mediation before pursuing legal action.
12. Contact Information
For questions or concerns about these terms, please contact us:
- Email: suport@rawanatours.com
- Phone: +94773024301
- Address: Kandy Rd Ampitiya kandy
By booking with Rawana Tours or using our website, you acknowledge and accept these Terms & Conditions. We look forward to making your travel experience unforgettable!